Testimonials

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Damon Provided World-class Customer Service
Dear Brennan Heating,

I am writing this note very late to pay specific complement to your organization and specifically to the service technician who came to our house and repaired our gas furnace. On February 13, 2019 near the end of the great snow storm in the Puget Sound area our furnace was out and I called Brennan Heating and Air. First, a real person answered the phone AND said someone would be out in about 2 hours. This was when there was still over 24″ of snow in many places including my own yard. The appointment scheduler asked the road conditions at my house and I explained that I live on a steep hill and it was passable but the driver should use their own judgment. I was informed that the technician would call when 20 minutes out and when they could assess the hill. About 2 hours went by and I got a call that the tech was on the way. About an hour later, I got a knock on the door and a technician from Brennan said “hello, where is your furnace?” I was so surprised but didn’t see a van and asked, “where is your van?” The technician said, “I couldn’t get up the hill so I walked here.” I asked where did you park and he said “at the church.” I took him to the furnace which was repaired quickly and he showed me the cause of failure. What is really incredible is not just that the tech walked here but the church is 2 MILES away!!!! He did walk all that way and there is no place to park at the bottom of the hill because it was piled up with cars. Damon, the Tech, said “I was not about to miss this appointment on such a cold day.” I am here to tell you that Damon provided world-class customer service and will be a story I tell in many circles, many times. Brennan Heating and Air will benefit from the service story Damon created. Please recognize Damon and know that he is why I will be a long time customer and refer others.

Best regards,

-C R.

Outstanding Customer Service
“Please let Matt know that I really appreciate his customer service and how he handled this transaction, very professionally each time I had contacted him. He stated that Brennan Heating is a good company to work for. I have already told a few people about Brennan Heating…These days you never really know what kind of customer service you’ll get even with a high rating although my friend is right. Thank you very much for having outstanding customer service!”

-K. Ono, Seattle

Got Much More Than Expected For The Right Price
“Thank you for the heat. Your staff was prompt, friendly, and extremely professional. We got much more than expected for the price, and are very appreciative. The crew was excellent, their installation was clean and the finished appearance is great.”

-C. Hendryx and A. Seffernich, Seattle

Quality Work
“Your installers did quality work. I will certainly recommend Brennan Heating to my friends, and consider using you again in the future.”

-K. Orton, Seattle

Staff A Credit To Your Company
“Recently your company installed a two-stage furnace and an electronic air cleaner in my home. Your company was highly recommended to be by a previous customer. The three men I dealt with are a credit to your company. Any chance I get, I will recommend Brennan.”

-D. Tollman, Renton

Professional Manner & Immaculate House
“My husband and I met the Brennan crew when they first helped to install our furnace in our past home. Their professional manner in the installation of that furnace was evident. The house was immaculate when they left and they all continued to provide us support as we needed it. We were so impressed with your work that we decided to bring you back to install a gas insert in our family room. That room was transformed from an unusable space to a warm and inviting area.”

-M. & A. Nouwens, Shoreline

Excellent Products, Fast Service
“As with any job, your crew ran into the occasional challenge – but they dealt with the challenges effectively. We do feel we received excellent products and knowledgeable, attentive and fast service from Brennan.”

-L. Copass, Mercer Island

Professional Service
“I just wanted to say thanks for the professional service. Your technician did a good job of helping us choose the right products for our needs – the variable speed furnace for our home, and the two-stage furnace for the rental, not to mention a water heater, electric to gas conversion, and Napoleon gas fireplace.”

-K. Orton, Seattle

Guidance AND Professionalism
“We would like to thank you for your guidance and professional work in installing our heating unit. We would be more than happy to recommend your services to others.”

-J. Christiansen, Federal Way

Wonderful Experience
“We just wanted to thank you and your crew for the wonderful job you did installing our new water heater. Our experience with everyone at your company has been wonderful.”

-D. & E. Larsen

Courtesy and Respect
“Your crew treated me with courtesy and respect and was very helpful in explaining what to expect from my new furnace. They are skilled craftsmen and did some creative modifying to allow me to continue to use a special filter in this furnace. Thank you for a job well done!”

-M. Hanson, Seattle

Crew Went The Extra Mile
“Two of your technicians recently spent two days in our home installing a new gas boiler to warm our very chilly house. They were efficient, friendly, and did a great job cleaning up afterwards. The two hard-working guys also kindly installed a new light in our shadowy furnace “nook” so we can now actually see our sparkling new boiler. In an era when good service is hard to find, my husband and I just thought you should know these two gentlemen went the extra mile for us.”

-Penny LeGate, Seattle

Superb Service
“We would like to take this opportunity to formally thank you for the superb service we received. It is not every day that consumers have the pleasure of working with such a well organized and service-oriented contracting firm.”

-M. & A. Nouwens, Shoreline

Fine Job and Speedy Work
“Thank you so much for such a great job! Your crew did a fantastic job installing my new furnace and especially redoing my duct work. I can’t tell you how happy I am with how it looks and works. Thank you for such a fine job and speedy work!”

-S. Mudi, Seattle

What a Relief!
“77 degrees and dropping. Words cannot describe the joy and relief of cool indoor air! What a great crew – professional and friendly – excellent work (that was a lot of work) – answered all our questions (patient too :)) Thank you so much for helping us choose the best equipment for us – we are very satisfied already – can’t wait to use our new furnace. P.S. Will refer business to you!”

-Greg and Cindy

Friendly, Professional & Hard Working
“I am writing not only to say that I am pleased with the gas furnace I purchased from your company, but also to let you know that the two technicians did an outstanding job of installing my new furnace. They were very friendly, but also very professional and hard working.”

-R. Nelson, Seattle

Very Informative and Understanding
“I had Brennan put in a new energy efficient furnace. The rep (Ryan) that provided the estimate was very informative and provided furnace options, understanding that I wasn’t quite ready to have the work done. 7 months later I called him back, he was able to honor the original estimate and scheduled the work within two weeks. The installers were very informative, the lead technician was very experienced and knowledgeable. He worked with me to determine the best way to install the intake & exhaust pipe. The pricing was competitive.”

-T. Ward